Privacy Policy

Updated on: 03 10 2025

Cleantobe S.R.L. (the operator of the cleantobe.md website, hereinafter referred to as the "Company" or "we") respects the privacy of the personal data of all users of the website and our customers. This Privacy Policy explains what data we collect, how we process it and for what purposes, as well as your rights in relation to your data, in accordance with the provisions of Law No. 105/2003 on consumer protection and other relevant legislation. The Seller reserves the right to modify these Terms and Conditions, and the Buyer is obliged to keep up with the changes.

2. PROTECTION OF PERSONAL DATA

By using the cleanservice.md website, you automatically agree to the collection and processing of personal data necessary for the processing/confirmation/execution of orders.

Personal data is processed only for legal purposes, such as the provision of ordered products, promotions, Google analytics, cookies, and notifications/newsletters.

All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected, and in accordance with the provisions of Law No. 133/2011 on the protection of personal data. The company processes personal data in accordance with the applicable legislation of the Republic of Moldova (Law No. 133/2011 on the protection of personal data). By using the cleantobe.md website and/or providing personal data, you agree to the practices described in this Privacy Policy.

1. Types of data collected

During of our activities (providing cleaning services and operating the website), we may collect the following categories of personal data about you:

1.1.    Identification and contact details: first and last name, email address, phone number, postal address (home/residence). This information allows us to identify you and contact you to confirm orders or provide the requested services.

1.2.    Payment details: details necessary for processing online payments, such as the name on the bank card, the last digits of the card, the expiration date, and the security code (CVC/CVV). Note: For your safety, Cleantobe.md does not store or retain the full details of your bank card. Online payments are processed through an authorized payment operator ______________, on secure pages, using the 3D-Secure protocol for authentication. Payment data is transmitted in encrypted form and stored only on the secure server of the payment system, not on our servers.

1.3.    Technical and usage data: IP address, browser type and version, operating system, unique cookie identifiers, browsing history on our website, and information about how you interact with the website (e.g., visited pages, time spent on the website, actions taken). This data may be collected automatically through cookies and similar technologies and helps us improve the functionality of the website and the user experience.

1.4.    Other information provided voluntarily: any other personal data you choose to provide to us through the forms on the website (e.g., the content of the message in the contact form, preferences or specific details related to an order, feedback, etc.). Please only provide information that is necessary and relevant to the purpose for which you are contacting us.

2. How we collect data

We collect personal data directly from you or automatically, mainly in the following ways:

2.1.    Contact form and order forms on the website: When you fill out the contact form ("Contact us") or place an online order for services, you directly provide us with your first name, last name, phone number, email address, address, and other necessary details. The contact form on cleantobe.md asks for your name, email address, phone number, and message, and submitting it implies your explicit consent to the processing of this data (check the box "I agree to the processing of personal data" before submitting).

2.2.    Communication by email or phone: If you contact us by phone at the phone numbers displayed on the website or write to our email address, we may collect the data you provide during the communication (such as your name and phone number, the content of your request, any details regarding the address where the service is to be provided, etc.).

2.2.    Communication by email or phone: If you contact us by phone at the numbers listed on the website or write to us at our email address, we may collect the data you provide during the communication (such as your name and phone number, the content of your request, any details regarding the service delivery address, etc.).

2.3.    Online payments via banking applications: When you pay for cleaning services via the website, you will be redirected to the secure platform of the payment processor, the secure page of the bank _____________. During the payment process, you will enter the payment details mentioned above. This collection is done in a secure environment, managed by the payment processor, which can then send us the payment confirmation and certain transaction data (such as the amount paid, the time and date of payment, the status of the transaction). cleantobe.md does not receive or store complete card information (such as the full card number or PIN code), which is processed exclusively by the payment service provider in accordance with its privacy and security policies.

2.4. Cookies and tracking technologies: Our website uses cookies and similar tools to automatically collect data about how you use the website. Cookies are small text files that our website stores in your browser and retrieves on subsequent visits, helping to recognize visitors and their preferences. These technologies can provide us with information such as your IP address, general geographic area, browsing behavior on the website, and interactions with our ads.

3. Purposes of data processing

We process the personal data we collect for specific, explicit, and legitimate purposes. We will not use your data in a way that is incompatible with these purposes. We mainly use the data for the following purposes:

3.1.    Provision of cleaning services and execution of orders: Contact details and delivery information (address, telephone number) allow us to process your requests and orders, contact you to confirm appointments, actually provide cleaning services at the address indicated, and inform you about the status of your order. We also use the data to issue tax invoices and receipts, as required by law.

3.2.    Communication with users and customer support: We use your email address and phone number to respond to questions you ask via the contact form or other channels, to provide you with support, to resolve any complaints or after-sales requests, and, in general, to ensure effective communication with you.

3.3.    Marketing and commercial information activities: You hereby give your prior consent for us to use your contact details to send you newsletters, promotional offers, information about new services or discounts. We undertake to send you marketing communications at a reasonable frequency and only to the extent that you have subscribed to such communications (e.g. You can withdraw your consent to marketing at any time by using the unsubscribe option included in each email or by contacting us directly (see Section Users' Rights).

3.4.    Traffic analysis and service improvement: We may process data about your visit to the site (through analytics cookies and server log files) to understand how the site is used and improve the user experience. For this purpose, we may integrate third-party analytics tools, such as Google Analytics, which provide us with statistical reports about visitors (number of visits, popular pages, session duration, etc.). These tools use cookies to collect anonymized or pseudonymized data about user behavior on the website. The information thus obtained helps us to optimize the content, structure, and functionality of the website, making it more useful and accessible.

3.5.    Advertising and remarketing: Currently, cleantobe.md does not display personalized ads, but in the future we may integrate tools such as Facebook Pixel or other online marketing platforms. These may use browsing data and cookies to allow us to display relevant ads about our services on social networks or other websites you visit. If we implement such solutions, we will ensure that we obtain your consent where necessary and that we inform you in advance about how they work, including by updating this policy and the Cookie Policy.

3.6.    Payment processing and fraud prevention: Payment data (as well as any bank details provided by the payment processor) is used exclusively to process financial transactions related to your orders. We may also process certain information for the purpose of fraud prevention and to ensure the security of online transactions. Our payment system implemented through our banking partner uses the latest security standards (e.g., 3D-Secure authentication) to protect transactions and confirm the identity of the cardholder.

3.7.    Statistical and internal reporting purposes: We may aggregate and anonymize certain data (so that it can no longer be associated with an identified individual) to generate internal statistics about our business performance—for example, the number of orders in a period, customer satisfaction levels (based on feedback), etc. These reports help us make business decisions and do not contain personally identifiable information about users.

4. Legal basis for data processing

The company processes your personal data only on the basis of an appropriate legal basis, in accordance with the provisions of the legislation of the Republic of Moldova. Depending on the context and nature of your interaction with us, the processing may be based on one or more of the following legal bases:

4.1.      Explicit consent of the user: When we collect data for marketing purposes, when we place non-essential cookies (analytical or advertising), or when you optionally send us information through the forms on the website, we rely on your consent. Consent is freely given, specific, and informed - for example, by checking the box "I agree to the processing of personal data" before submitting the contact form or by clearly subscribing to commercial communications. You can withdraw your consent at any time, and we will cease processing the data in question for the future (see Right to withdraw consent in Section 7). Withdrawing your consent will not affect the lawfulness of the processing carried out prior to withdrawal.

4.2.    Performance of a contract or pre-contractual steps: Much of our processing is necessary to conclude or perform the service contract between you and our company. For example, when you place an order for cleaning services, the basis for processing data such as your name, address, and telephone number is the performance of the contract - we need this data to provide the requested service, send you confirmations, and contact you about your order. At the same time, before concluding a contract, we may process data at your request (for example, if you ask us for a quote or details about a service, we will use your contact details to respond to you), which constitutes pre-contractual steps at the request of the data subject.

4.3.    Compliance with a legal obligation: Certain processing is required by law. For example, financial and accounting legislation requires us to issue and retain invoices and accounting records containing customer data (first name, last name, addresses, amounts paid, etc.) for a certain period of time. We may also have a legal obligation to provide personal data to competent public authorities (such as tax authorities, consumer protection authorities, law enforcement agencies, or courts) when these authorities request information from us in a justified manner, in accordance with the law. In such cases, the basis for processing is the fulfillment of our legal obligations.

4.4.    Legitimate interest of the company: In certain situations, we may rely on our legitimate interest to process data, provided that this interest does not prejudice the fundamental rights and freedoms of the data subjects. For example, we have a legitimate interest in monitoring how the site is used and performing statistical analysis (to improve our services), preventing fraud or unauthorized use of our systems, defending our rights and interests in the event of litigation, or conducting direct marketing to existing customers (for services similar to those already purchased, within the limits permitted by law). In any situation where we rely on legitimate interest, we carefully assess whether the processing is necessary and proportionate, and we grant you the right to object (see Right to Object in Section 7).

4.5.    Clarification: Depending on the context, the same set of data may be processed on two or more legal bases. For example, after you have purchased a service from us (contract), we may continue to use your email address to send you newsletters (with your consent), while the billing data related to the transaction is retained to comply with legal accounting obligations. However, we ensure that there is a corresponding legal basis for each specific purpose and that we inform you transparently about it.

5. Disclosure of data to third parties and international transfer

Cleantobe S.R.L. undertakes not to sell, transfer, or disclose your personal data to third parties without a legal basis or your express consent. We will not disclose your information to anyone outside the company, except to our trusted partners and contractual agents directly involved in providing services to you or in the operational management of the business, and only to the extent that such disclosure is necessary. Here are the categories of third parties with whom we may share data and the limited situations in which such sharing occurs:

5.1.    Payment processors and financial institutions: For online payment processing, we work with a payment service provider (e.g., a bank or online payment system). When you make a payment, the relevant payment data is transmitted to this processor (via secure channels) for authorization and completion of the transaction. The payment processor acts as a separate data processor or controller (depending on the circumstances) and is also legally obligated to protect your data. We only provide the processor with the necessary information (e.g., order ID and payment amount), and the processor can communicate the payment confirmation or any errors to us, along with transaction references. However, we do not disclose any other unsolicited data to the processor and do not receive more information about your card from them than is necessary (for example, we can see the last 4 digits of the card and the transaction status, but not the entire card number or CVV code).

5.2.    IT and hosting service providers: Like any modern company, we use IT infrastructure and web hosting services for our website. The data collected through the website is stored on secure servers. If our hosting infrastructure is provided by a third party (e.g., a hosting company or data center), that third party may have access to the stored data (incidentally, e.g., for backup or technical interventions). We ensure that any hosting or cloud service provider we use complies with high standards of security and confidentiality and has strict contractual obligations to protect data.

5.3.    Marketing and analytics services: If we use web analytics tools (e.g., Google Analytics) or marketing tools (e.g., Facebook Ads/Facebook Pixel, email marketing platforms such as MailChimp, etc.), certain providers may process data on our behalf. For example, Google may collect data through Analytics cookies on our website and analyze it to provide us with reports on trafficcleanservice.md. In such cases, these providers act either as authorized persons (processing data according to our instructions - usually anonymous or aggregated data) or as associated or independent operators (for example, Facebook may use the data collected through pixels for its own purposes, in accordance with its own privacy policy). We ensure that any third-party integration for analysis/marketing is done in accordance with the law (for example, we obtain your consent for marketing cookies through the cookie banner) and based on appropriate agreements. Major providers such as Google and Facebook are companies with public privacy policies, which you can consult at any time for details on how they process your data. We will provide links to their policies in the Cookie Policy or in the relevant section when these services are active.

5.4.    Collaborators and subcontractors in the provision of services: To the extent that Cleantobe involves third parties or legal entities in the actual provision of cleaning services (e.g., independent cleaning agents or teams with whom we collaborate, transport companies that provide equipment transportation, etc.), it may be necessary to communicate certain personal data to these collaborators - strictly for the purpose of performing the service you have requested. For example, if a partner cleaning team needs to come to your address to perform the work, we will provide them with your name, address, and contact number to ensure the smooth running of the service. However, we ensure that all our partners who receive such data are subject to contractual confidentiality and data protection obligations. They will use the information received solely for the limited purpose of performing the service for you and will not retain or use it in any other way.

5.5.    Professional advisors and public authorities: In certain cases, we may disclose personal data to our consultants (e.g., lawyers, accountants, auditors) if this is necessary to benefit from their professional advice (e.g., for legal representation in a dispute involving a customer, it may be necessary to provide lawyers with details of the transaction in question). Also, if we are required by law, we may transmit data to public authorities. Cleantobe S.R.L. will not disclose your data to any authority without a legal basis - usually only in response to a legal obligation or an official request (court order, request from a government agency, etc.). In all these situations, we will ensure that the disclosure complies with the legal framework (for example, we will verify the legitimacy of the request and will only transmit the data strictly requested).

5.6.    We reiterate that we will not disclose, sell, or exchange personal data to any third party for its own commercial purposes without your consent. Any data sharing is done primarily to provide you with services efficiently, to fulfill our obligations to you, or to fulfill our legal obligations to authorities. All third parties we work with are subject to confidentiality and data security obligations.

5.2. Transfer of data outside the country

Currently, we store and process personal data mainly within the Republic of Moldova. However, some of the third parties mentioned above may have infrastructure, servers, or personnel located in other jurisdictions. For example:

5.2.1.    If we use cloud or email marketing services provided by international companies (such as Google, Meta/Facebook, etc.), your data may be transferred and stored on servers located in the European Union or even in the United States or other countries. For example, data collected by Google Analytics is transmitted to Google servers, which may be located in the EU or the US; similarly, data processed by Facebook Pixel may end up on Facebook servers in Ireland or the US.

5.2.2.    Certain IT service providers (e.g., web hosting services) may, in limited cases, back up or replicate data on servers outside the country, especially if we use content delivery networks (CDNs) or global storage services.

At any time, you may request additional information about international data transfers and the safeguards applied by using the contact details in Section 9 (Data Controller).

6. Data retention period

Cleantobe S.R.L. retains personal data only for the period necessary to fulfill the purposes for which it was collected, taking into account the archiving periods provided by law. We will not retain data in an identifiable form for longer than is necessary for the stated purposes. The storage period may vary depending on the nature of the data and the purpose of the processing, as follows:

6.1.    Data provided via the contact form (people who do not immediately become customers): If you contact us for a quote or information but do not immediately enter into a contract with us, we will store your contact details and communications for a period of approximately 6 months to 1 year. This allows us to return to the discussion if you contact us again within a reasonable period of time. If the correspondence results in a potential dispute or complaint, we may retain the data for longer, until the situation is finally resolved. After this period has passed, if you have not become our customer and there is no other reason to retain the data, we will delete or anonymize the information in the correspondence.

6.2.    Customer data (orders and services provided): For customers who have used our services, we will retain personal data related to orders for as long as you are an active customer and, subsequently, for the period necessary to fulfill legal obligations or legitimate interests. Specifically, identification, contact, and order details are retained for the duration of the contractual relationship and, after completion of the service:

6.3.    Invoices and financial accounting documents containing your data will be kept in accordance with accounting law for a minimum period of 5 years from the end of the financial year in which they were issued (this is the minimum period required by law for archiving tax documents). In practice, in the Republic of Moldova, invoices, receipts, and tax returns are kept for at least 5 years, and commercial contracts for at least 10 years, in order to be able to prove transactions. Therefore, we will keep the data from invoices and contracts in accordance with these terms.

6.4.    Data relating to the order and communication with the customer (e.g., emails, details of the service request, online order form) will be stored at least for the duration of the limitation period for any legal claims. In the Republic of Moldova, the general limitation period for contractual actions is 3 years, so it is carefully to keep order data and communications for at least 3 years after the service has been provided, in case complaints or disputes arise. If the law requires a longer period in certain special situations or if a dispute is initiated during that period, we will extend the data retention period until the final resolution.

6.5.    Data collected for marketing (newsletter, offers): We will process this data until you unsubscribe from our marketing communications or withdraw your consent. After unsubscribing/withdrawing, we will promptly delete or anonymize your data used for this purpose (generally within a few days of receiving your request). However, we will retain proof of your initial consent and unsubscription option for a period of 3 years (the general limitation period) in order to be able to demonstrate compliance with legal requirements (this is our legitimate interest). Please note that if you have subscribed to the newsletter and have not interacted with our communications for several months, we may consider you inactive and, as part of our regular database cleaning processes, delete your address from the distribution list in order to comply with the principle of data minimization.

6.6.    Technical and usage data (cookies, analytics): These are stored according to the lifetime of the cookies or according to the retention settings of the analytics tools. For example, data collected by Google Analytics is anonymized and aggregated, and analytics identifiers may be stored for 14 months or more, according to Google's policy. The cookies installed on your device have varying lifespans: some are session cookies (which expire when you close your browser), others are persistent (which can last for several months or years if you do not delete them manually). You can delete cookies from your browser at any time, and our website will respect the options expressed in your browser settings. Information collected through remarketing pixels (e.g., Facebook) is usually stored by those platforms according to their policies; we do not directly store such information, but we have access to audience segments or statistics without identifying individuals.

6.7.      Job applications: (If you send us a resume or job application through the "Careers" page on our website, we will retain that data for the duration of the recruitment process and, subsequently, for a period of up to 6 months to 1 year, in case there may be future opportunities or to defend ourselves in the event of a recruitment dispute. )

6.8.    After the periods specified above have expired, or if you exercise a right that leads to the deletion of data (e.g., the right to be forgotten, under the conditions of the law), we will either permanently delete your personal data or anonymize it (so that it is no longer associated with an identified or identifiable person). In certain cases, data may be securely archived (e.g., moved to a restricted access area) if the law requires it to be kept in a certain form (but it will no longer be actively used).

6.9.    We undertake to periodically review the data we hold and to delete or anonymize information that is no longer necessary. Furthermore, if the law changes and provides for shorter retention periods for certain data, we will comply with the new provisions. In the unlikely event that we wish to retain data for longer than the above periods (e.g., for historical archiving or long-term statistics), we will inform you and obtain your consent, if applicable.

7. User rights (data subjects)

As a person whose data is processed by Cleantobe S.R.L., you have a number of rights under current legislation (Law 133/2011 on the protection of personal data). Your main rights are as follows:

7.1.    Right to be informed and access data: You have the right to obtain confirmation from us as to whether or not we are processing personal data concerning you, as well as access to that data. Upon request, we will provide you with a copy of the personal data we hold about you, as well as information about how we process it (purposes, categories of data, recipients, storage periods, your rights, the existence of automated decisions, etc.). The first copy of the data is provided free of charge. For any additional copies, we may charge a reasonable fee based on administrative costs.

7.2.    Right to rectification: If you notice that we hold inaccurate or incomplete data about you (e.g., misspelled name, changed address, incorrect contact details), you have the right to request that we rectify or complete it. We will act without undue delay to correct the inaccurate data.

7.3.    Right to erasure (right to be forgotten): In certain situations, you have the right to request that we erase your personal data. This right applies, for example, if: the data is no longer necessary for the purposes for which it was collected; you have withdrawn your consent and there is no other legal basis for processing; you object to the processing and there are no legitimate reasons that prevail; the processing was unlawful; deletion is necessary to comply with a legal obligation. If the request for deletion meets the legal conditions, we will delete the data without undue delay. It is important to note that this right is not absolute - sometimes we have a legal obligation or legitimate interest to retain certain data (for example, we cannot delete information from invoices before the legal archiving periods have expired, even if you request it, because we are required by law to retain it; Similarly, if you have an ongoing contract with us, we cannot delete the essential data of the contract until it has been fulfilled).

7.4.    Right to restrict processing: This right allows you, in certain cases, to request that we temporarily suspend the processing of your data (without deleting it). It can be exercised, for example, if you contest the accuracy of the data—for the period necessary to verify it - or if the processing is unlawful but you do not want the data to be deleted, or if you have objected to the processing (right to object) and it is being assessed whether our legitimate interests prevail. During the restriction period, the data will only be stored and not actively processed (except for processing accepted by law, such as that necessary for the establishment, exercise, or defense of a right in court). We will inform you when the restriction is lifted.

7.5.    Right to object: You may object, on grounds relating to your particular situation, to any processing based on our legitimate interest or public interest. If the objection is justified, we will cease processing the data in question. You also have the absolute right to object at any time to the processing of data for direct marketing purposes (including profiling for marketing purposes). If you exercise this right, we will stop using your data for this purpose immediately, without exception. The objection will not affect processing that has already taken place, but will apply to the future.

7.6.    Right to withdraw consent: If the processing is based on your consent (see Section 4), you have the right to withdraw your consent at any time. We will comply with your withdrawal immediately and stop processing the data in question. Withdrawing your consent does not affect the lawfulness of the processing carried out before the withdrawal (i.e., everything we did with the data up to that point remains valid). For example, if you gave your consent to receive our newsletter and then withdraw it, we will stop sending you newsletters, but the processing carried out up to that point remains legitimate. Withdrawing consent does not have any negative effects on your relationship with us—you will still be able to use our services if we have another legal basis for processing the necessary data (e.g., performance of a contract).

7.7.    Right to lodge a complaint with a supervisory authority: If you believe that we have violated your data protection rights or that our processing violates the law, you have the right to lodge a complaint with your national data protection supervisory authority. In the Republic of Moldova, this authority is the National Center for Personal Data Protection (CNPDCP). The CNPDCP can be contacted at: mun. Chișinău, str. Serghei Lazo nr. 48. We will cooperate with all supervisory authorities and will try to resolve any complaints amicably. Note: We encourage you to contact us directly before contacting the authorities to give us the opportunity to remedy any problems - we respect the rights of users and will make every effort to quickly resolve any dissatisfaction.

To exercise any of the above rights, you can contact us at any time using the contact details in Section 9. We will respond to your requests without undue delay and, in any case, within 30 days of receiving your request (which may be extended by up to 30 days depending on the complexity and number of requests, in which case we will inform you of the reasons for the delay). You will not incur any costs for exercising your rights (except in the limited circumstances permitted by law, as mentioned above).

Also, if you have any questions or concerns about your rights or how to exercise a right, please do not hesitate to ask us for assistance. We are here to help you and to ensure that your data is processed transparently and in accordance with the law.

8. Data security

Protecting your personal data is a priority for us. Cleantobe S.R.L. implements appropriate technical and organizational measures, in accordance with industry standards and legal requirements, to ensure the integrity, availability, and confidentiality of the personal data it processes.

The security measures we apply include:

8.1.    Technical measures: we store data on secure servers, protected by firewalls and intrusion detection systems; we use encrypted communication protocols (HTTPS/TLS) on our website, which means that information transmitted through the forms on the website is encrypted in transit between your browser and our server; we implement robust authentication mechanisms for access to internal systems (strong passwords, role-based access restrictions); we perform regular backups of data to prevent data loss and store these backups in secure environments; where possible, we pseudonymize or anonymize data (for example, we separate direct identifiers from the rest of the dataset so that unauthorized access to incomplete data does not allow direct identification).

8.2.    Organizational measures: we have appointed persons responsible for information and data security who monitor compliance; our staff and collaborators are trained on the importance of data protection and are contractually obliged to maintain confidentiality; we limit employee access to personal data on a "need-to-know" basis – only staff who need certain data to perform their duties (e.g., customer support team, team performing service at the customer's address, billing department) are given access to that data, and even then, only for the purpose for which the data was collected; we have established procedures for managing security incidents and possible data breaches so that, in the unlikely event of an incident, we can respond promptly to isolate it, remedy its effects, and notify the authorities and affected individuals, if necessary, in accordance with legal obligations.

8.3.    Audit and testing: We periodically review our security practices and conduct tests (including internal penetration tests, where possible) to identify potential vulnerabilities. We keep pace with technological developments and adapt our security measures to counter new cyber threats. For example, we keep the software and platforms we use up to date, apply security patches as soon as they become available, and monitor our systems for unusual activity.

Important: Despite all our security measures, you should be aware that no data transmission over the Internet or electronic storage is 100% secure. We strive to protect personal data, but we cannot guarantee the absolute security of information transmitted to our website or to our email addresses. The transmission of any data to us is at your own risk, although, again, we use secure protocols (HTTPS) to minimize this risk. Once we receive your data, we apply strict procedures and security features to prevent unauthorized access.

In the unlikely event of a security incident (breach) that could affect your privacy or rights, we will act in accordance with our legal obligations: we will notify the data protection authority within 72 hours of becoming aware of the incident, if the notification criteria apply, and we will also inform you directly if the incident is likely to result in a high risk to your rights and freedoms (e.g., if there is a likelihood of significant harm). We assure you that we take any security issues very seriously and will make every effort to prevent such situations. If you have any questions regarding data security or if you wish to report a potential vulnerability or incident, please contact us immediately (see Section 9 – Contact). We value feedback from our users and consider security a joint effort, which is why we encourage you to report any suspected breaches to us.

9. Data about the controller (Contact)

In accordance with legal requirements, we provide you with the identification information of the Data Controller (the entity that determines the purposes and means of processing, i.e., our company):

9.1.    Controller: Cleantobe S.R.L. - a legal entity of the Republic of Moldova, having the legal form of a limited liability company.

9.2.    Tax code (IDNO): 1022600047749 (registered on 11.11.2022 in the State Register of Enterprises of the Republic of Moldova).

9.3.    Headquarters (legal address): mun. Chișinău, str. Valea Trandafirilor, nr. 18, office 296, MD-2001, Republic of Moldova.

9.4.    Postal address/place of business: (if different from the legal address, it may be mentioned; otherwise, it is considered to be the same as the registered office address).

9.5.      Contact telephone numbers: 0(22) 023 323 (landline, callable from the Republic of Moldova) and 069 555 365 (mobile number). If you are calling from abroad, use the international prefix +373 (e.g., +373 22 023 323).

9.6.    Email address: info@cleantobe.md – you can write to us at any time, and we will try to respond as soon as possible (usually within 1-2 business days).

9.7.    Website: www.cleantobe.md (the company's official website).

9.8.    Other contact details: If you prefer to contact us in writing, you can send us correspondence to the postal address mentioned above. You can also leave us messages on our social media channels (Facebook, etc.), but for official requests related to personal data, please use email or postal mail so that we can properly handle your request.

10. Legal compliance and policy changes

This Privacy Policy is prepared in accordance with the legislation in force in the Republic of Moldova.

Cookie Policy: Since cookies and similar technologies are an important part of online privacy, we have included a summary of their use in Section 8. For full details on the categories of cookies used on cleantobe.md, their purpose, duration, and how you can manage them, please refer to our Cookie Policy in the dedicated section of this Privacy Policy. By continuing to browse our website after the cookie notification is displayed, you agree to the use of cookies under the conditions mentioned.

This policy applies exclusively to the cleantobe.md website and the services offered by Cleantobe S.R.L.. Our website may contain links to other websites (e.g., our social media pages or partners). If you access those links, please note that those sites have their own privacy policies, and Cleantobe is not responsible for the practices of other companies. We encourage you to read the privacy policies of each site you visit.

If you have any further questions about our Privacy Policy or how Cleantobe handles personal data, you can contact us at any time using the details in Section 9. Thank you for your trust, and rest assured that we take every step to protect your data and privacy.

By using our services, you confirm that you have read and understood this Privacy Policy.